Privacy & Policy

Terms & Conditions | Privacy Policy | Return Policy

1. Terms & Conditions

By using our website or purchasing from Lex Awards and Marble Max (LA-MM) you agree to these Terms.

Orders & Payments

  • All orders depend on product availability and approval. Prices, descriptions, and images may change without notice. Natural variations in marble or stone are expected. We accept Visa, MasterCard, Amex, Discover, and PayPal. By submitting payment, you authorize full charges including taxes and shipping.

Shipping

  • Estimated delivery times are not guaranteed. We’re not liable for carrier delays or incorrect shipping addresses. Once shipped, the carrier assumes responsibility.

Returns & Replacements

  • Returns are accepted within 30 days if the item is unused and in its original packaging. Custom or engraved products are final sale unless they arrive damaged or incorrect.

  • Because our products are made from natural marble, variations in color, veining, and texture are normal and not considered defects. If your item arrives damaged, please contact us within 7 days of delivery with a photo or video so we can arrange a replacement.

Account & Intellectual Property

  • You’re responsible for your account and password. All site content—including product photos, text, and designs—belongs to Lex Awards and Marble Max (LA-MM) and may not be copied or reused without written consent.

Liability & Governing Law

  • Our liability is limited to the total amount paid for your order. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. These Terms are governed by the laws of the State of Texas, and any disputes shall be resolved in the courts of Fort Bend County, Texas.

2. Privacy Policy

Your privacy matters to us. This policy explains how we handle your data.

Information We Collect

  • Personal: name, address, phone, email, payment details.

  • Order & Usage: product purchases, browsing data, and site interactions.

How We Use It

  • To process orders, ship products, confirm transactions, provide support, and improve our services.

Data Security

  • We use encrypted payment processing and restrict data access to authorized staff. We never sell or rent your information.

Cookies

  • Our site uses cookies for function and analytics. You can disable cookies, though some features may not work properly.

Email & Marketing

  • You may receive service or promotional emails. Unsubscribe anytime.

Your Rights

  • You may request to access, update, or delete your data by emailing sales@la-mmcom.

Retention & Updates

  • We retain data as long as needed for business or legal reasons. Policy updates appear on this page.

3. Return & Refund Policy

We take pride in every handcrafted piece. Please review our return standards below.

Eligibility

  • Items may be returned within 30 days of delivery if unused and in original packaging. Proof of purchase is required.

Non-Returnable Items

  • Custom, engraved, or personalized products

  • Items damaged by misuse or mishandling

  • Clearance or final-sale items

Process

  1. Email sales@la-mm.com with your order number and reason.

  2. Receive a Return Authorization (RA) and instructions.

  3. Ship securely with a trackable carrier.

Unauthorized returns may be refused.

Refunds

  • Refunds are issued to the original payment method within 7–10 business days after inspection. Shipping costs are not refundable.

Defective or Damaged Items

  • Report defects within 7 days of delivery. We may provide a prepaid label for verified cases within 30 days.

© 2025 Lex Awards and Marble Max (LA-MM). All rights reserved.